If something you bought from Flavourright Experience arrives damaged, faulty or is not what you ordered, tell us within 7 days of delivery and we will put it right.

How to return an item

• Use the contact page on this site with your order number and a photo of the problem.
• Keep the item unused, in its original packing, until we reply.
• We will tell you where to send it, or arrange a pickup.

What we cannot take back

• Food and other perishable goods once opened, unless they were faulty when they arrived.
• Items that were made or changed to your order.
• Items damaged after delivery.

Cancelling a booking

• Cancel at least 7 days before the date and we refund you in full.
• Later cancellations may not be refunded.
• If we have to cancel, we refund you in full or move your booking to a date that suits you.

Refunds

Once we receive a returned item and check it, we refund the full price, including delivery if the mistake was ours. If you prefer, we can send a replacement instead.

Card payments are refunded to the same card through PayHere, usually within 7 to 14 working days.